Privacy Policy

1. Introduction

Telcotek Consult Limited ("Telcotek", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website telcotek.co.tz or engage our consulting services.

This policy is issued in compliance with the Personal Data Protection Act, 2022 of the United Republic of Tanzania and the Personal Data Protection (Personal Data Collection and Processing) Regulations, 2023, administered by the Personal Data Protection Commission (PDPC). By using our website, you agree to the data practices described in this policy. If you do not agree, please do not use our site.

2. Data Controller & Contact

The data controller responsible for your personal information is Telcotek Consult Limited, a company registered in the United Republic of Tanzania.

For all privacy-related questions, consent withdrawal requests, or to exercise your rights under the Personal Data Protection Act, 2022, contact us at info@telcotek.co.tz or by post to 5 Kilimani Street, Boko Beach, Dar es Salaam, 14122 Tanzania.

3. Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number, company name) submitted through our contact form
• Feedback submissions (name where provided, email, category, and message) submitted through our feedback form
• Service interests and project requirements you share with us
• Technical information (IP address, timestamp) collected automatically when you submit a form, retained solely as proof of consent
• Any other information you voluntarily provide when communicating with us

4. Lawful Basis for Processing

Under the Personal Data Protection Act, 2022, we process your personal data on the following lawful bases:

• Consent — you provide explicit, affirmative consent via a ticked checkbox when submitting a form, and you may withdraw that consent at any time by emailing info@telcotek.co.tz
• Legitimate interest — responding to business inquiries you initiate with us
• Legal obligation — where processing is required to comply with Tanzanian law

5. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Investigate and resolve feedback, complaints, and service issues
• Send you information about our consulting services when relevant
• Improve our website and service offerings
• Comply with legal obligations under Tanzanian law

6. Cookies and Tracking

Our website uses minimal cookies, primarily for essential functionality such as maintaining form submission state. We do not use third-party tracking, advertising cookies, or cross-site tracking technologies.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations, court orders, or government requests
• To protect our legal rights, property, or safety

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption, access controls, and regular security reviews.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Tanzanian law. Specifically:

• Contact form submissions: retained for up to 24 months after last interaction, then deleted unless required for an ongoing engagement
• Feedback submissions: retained for up to 24 months for quality assurance and regulatory reporting purposes
• Consent records (timestamp and IP): retained for the same period as the underlying submission, as evidence of lawful basis
• Business engagement records: retained for the duration required by Tanzanian tax, commercial, and record-keeping laws (typically 7 years)

10. Your Rights

Under the Personal Data Protection Act, 2022 of Tanzania, you have the following rights regarding your personal data. To exercise any of these rights, email info@telcotek.co.tz — we will respond within the statutory period.

• Right of access — request a copy of the personal information we hold about you
• Right of rectification — request correction of inaccurate or incomplete information
• Right of erasure — request deletion of your information (subject to legal retention requirements)
• Right to object — object to processing of your information for specific purposes
• Right to withdraw consent — withdraw your consent at any time, without affecting the lawfulness of prior processing
• Right to lodge a complaint — you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Tanzania if you believe your rights have been violated

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Telcotek Consult Limited 5 Kilimani Street, Boko Beach, Dar es Salaam, 14122 Tanzania Email: info@telcotek.co.tz Phone: +255 793 333 333

For complaints regarding the handling of your personal data, you may also contact the Personal Data Protection Commission (PDPC) of Tanzania.